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Compliance

American Express handled territorial credit card business through a separate operation from that doing business on the United States mainland..

CFPB penalizes Amex for alleged discrimination

Bureau claims consumers in P.R. and other territories harmed by inferior card terms
Banks can learn a lot from complaints, but at the end of the day you also want unhappy customers to become satisfied customers.

Complaints management requires tough management

Customer experience hinges on getting problems fixed promptly—and right
Attitude may play a role in how well your bank scores in new federal compliance ratings, suggests consultant Pam Perdue.

What’s your “compliance mindset”?

Upgraded federal compliance ratings process requires fresh approach
With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership

“The Way It Is”*

AML community in these turbulent times can assist and change
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

SoFi Bank charter could test CRA status quo

Partition of legacy activity and proposed bank part of plan
New CFPB overdraft forms draw compliments—and questions

New CFPB overdraft forms draw compliments—and questions

“Know Before You Owe” disclosures will be clear, but the research behind them is not.
CFPB cites Chase for poor checking account notifications

CFPB cites Chase for poor checking account notifications

Bank hit with $4.6 million fine, other sanctions
If asked right now, how would you conclusively prove that you are who you say—and think—you are?

Identity crisis: Who the heck are you?

In a digital world, identity grows more important than ever
The Bank for International Settlements has introduced a new wrinkle for the foreign exchange business—a code of conduct.

Conduct code comes to FX business

Signing code means abiding by set of ethical practices
Involvement by the Securities and Exchange Commission in "initial coin offerings," or ICOs, was probably inevitable.

SEC issues guidance on token offerings

Long-standing “Howey” test lives on—now in a lesson in what not to do when it comes to cryptocurrency world’s token offerings
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