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“Many CEOs have trouble understanding the difference between getting better and transforming the bank,” says Ray Davis, a veteran at reimagining banking.

Ray Davis: “This is not about getting better”

Retired Umpqua exec says industry is under siege—it must transform … or else
Is your bank what your customers want it to be? Almost doesn't count anymore, warns Next Voices blogger Kelsey Neisen.

How do customers really perceive you?

No forgiveness for behind-the-scenes problems beyond your control
Facebook’s Mark Zuckerberg testifies before the House Energy & Commerce Committee on April 11. Author Bob Hedges presents a seven-point action plan.

Can “privacy as a service” work for banks?

Facebook’s data privacy debacle means strategic opportunity for banks
The European Union's General Data Protection Regulation impacts not only how U.S. banks handle data involved in European relationships, but also how their vendors do so.

Is your bank ready for GDPR?

U.S. banks face imminent deadline for European data privacy rules
Speaking on the future of community banking at LendIt Fintech in San Francisco were, l. to r., Trish North, Numerated; Karolina Banna, Pivotus Ventures; and Scott Skorobohaty, Laurel Road.

Reinventing community banking

Trio of players on keeping the best as digital moves in
Wells Fargo is the only bank thus far to sign on for Apple's new consumer-to-business texting service.

Talking about Wells’ Apple chat debut

Exec explains how the bank—only one in launch group—uses messaging service
Relationship building will be critical to remaining competitive in online business services, Kabbage co-founder Robert Frohwein told listeners at the recent LendIt Fintech conferece in San Francisco.

Inside a Kabbagehead

Kabbage co-founder discusses relationship building
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Cybersecurity turmoil continues

Risk inexorably increases, now targeting Internet of Things as well
Banks can gain something from Amazon, and you don't even need Prime.

Winning the Amazon way

Prime examples of why Amazon keeps on growing can help banks too
While federal banking regulators have resisted regulatory sandboxes, Arizona has stepped ahead of the nation and other states. But there's a significant wrinkle.

Arizona AG digs his sandbox

First state effort explained by top lawyer. California regulator down on sandboxes
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