Customer relationship management, and its cousin customer experience management, are not new. Back when in-person transactions dominated the average customer experience, banks spent fortunes on ornate marble lobbies, columned fortresses of buildings, and mighty vaults of…
Often when they are discussed, mobile banking and mobile payments exist independent of each other, as if they are developing in their own silos and are seemingly unrelated in all but the most indirect ways.
For a while it seemed like all the hoopla over digital wallets had died down, and no wonder-most people scratched their heads over how to make money out of them. However, several analysts have taken another…
The use of cloud computing in banking rumbles ahead, albeit somewhat overshadowed by flashier news of other technologies, such as mobile payments, Big Data, customer relationship management, and others.
Something that the Executive Board said recently-and mentioned here as well-resonated enough to take a second look. To recap, they put it in the context of: "With rising costs and still-sluggish lending growth, the consumer banking…
As payment technology advances, so does the need for effective fraud prevention strategies.
Join experts Mike Cook, VP of Commercialization, Fraud Solutions at Socure, and Mark Majeske, SVP of Faster Payments at Alacriti, in this Banking Exchange hosted webinar on February 28, 2:00-3:00 ET, as they discuss the current and future state of fraud in the instant payments landscape, and share strategies for protecting your business in the face of evolving fraud trends.
Key topics to be covered include:
Anticipating and preparing for future fraud trends in 2023 and beyond
A deep dive into the issue of money mules, a prevalent form of fraud
The benefits and importance of combining identity verification with transactions for enhanced security