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Making Sense of it All

Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Experience counts for the customer most of all

Written by John Ginovsky | 03/25/2013 - 20:00 |
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."

Make the unbanked bankable

Written by John Ginovsky | 03/18/2013 - 20:00 |
Who wins when a bank finds a way to safely extend financial services to individuals traditionally deemed out of the mainstream?

Security could be the most important use for Big Data

Written by John Ginovsky | 03/10/2013 - 20:00 |
The application of advanced analytics to detect and thwart sophisticated fraud increasingly is seen as the next, logical step in protecting customer data and identities.

Innovation depends on having innovators

Written by John Ginovsky | 03/04/2013 - 19:00 |
A tech-side look at what the patron saint of innovation had to say to bankers, as a backdrop to new research from PwC

Cybersecurity: See something. Say something. Really.

Written by John Ginovsky | 02/25/2013 - 19:00 |
All of a sudden, it seems, cybersecurity is all over the news.
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social media.

Shrinking the experience gap

Written by John Ginovsky | 02/11/2013 - 19:00 |
Distance between expectations and delivery drives satisfaction level
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