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CFPB: Let's add consumer narratives to online complaint base

CFPB: Let's add consumer narratives to online complaint base

Proposal would add context, detect trends, aid decision making
Build valuable branch traffic with “4 A’s”

Build valuable branch traffic with “4 A’s”

If you do it, they will come
Millennials, banking’s lost generation?

Millennials, banking’s lost generation?

Disillusioned with financial services, study says
Time really is money!

Time really is money!

Not time, literally, but sense of time, says survey
Extreme service recovery!

Extreme service recovery!

An airline, believe it or not, points the way
Tablets becoming top choice for banking

Tablets becoming top choice for banking

30% of tablet owners prefer the device to contact banks
Digital payments to nearly double by 2019

Digital payments to nearly double by 2019

Distinct shift seen from physical to digital formats
Most early withdrawal penalties to hit principal

Most early withdrawal penalties to hit principal

Timing of rate rise more on savers’ minds
“Customer centric”—part science, part art

“Customer centric”—part science, part art

Customer experience trumps all—if done right
Why “abandoned cart” emails can be effective

Why “abandoned cart” emails can be effective

‘Remarketing’ works better than mass mailings
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