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Customers - Banking Exchange
SNL Report: Bankers await verdict of a higher rate environment
Personal, face-to-face relationships still matter
Number of car loans up by over 30%
Also amenable to doing without branches
Desire for frugality and control drives e-Savings
New sources improve marketing, fight fraud
Tech boosts productivity, service excellence
Mobile, social marketing is up—but how well does it pull?
They recognize they need financial advice, but unsure where to find it
Sweet spot is shared goals benefitting company, employees and/or customers
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