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Santa pulled out stops

Santa pulled out stops

Americans splurged, with more credit usage, more spending overall in December
MasterCard issues pay card standards for issuers and employers

MasterCard issues pay card standards for issuers and employers

Guidance seeks to ensure employees understand choices and are able to take advantage of benefits
Is poor customer service burning up branding bucks?

Is poor customer service burning up branding bucks?

Don’t spend a dime if staff gives a bad time
“But I don’t bank online!”

“But I don’t bank online!”

How cheats can victimize “absent holders”
Courting the customer… poorly?

Courting the customer… poorly?

It’s all about the customer–and the customer is always right
Harnessing cash flow and business intelligence are top priorities

Harnessing cash flow and business intelligence are top priorities

Strengthening relationships with banks seen as a key approach
30-somethings to drive consumer loan demand

30-somethings to drive consumer loan demand

Rising personal credit tide predicted by risk managers
Business Gamification for Dummies. By Kris Duggan, CEO of Badgeville, and Kate Shoup. John Wiley & Sons, Inc. 284 pp.

Systeming the game at your bank

Book Review: Good basic guide to engagement for bank gamification newbies
Study gives bank websites poor grades compared with other retail sites

Study gives bank websites poor grades compared with other retail sites

The best bank sites, however, still are significantly better than the bottom sites
Lost customer trust is main impact from cyber breaches

Lost customer trust is main impact from cyber breaches

Weakest link seen in the lack of dedicated internal resources
Page 62 of 65

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Banking Exchange

BANKING EXCHANGE FLY IN CONFERENCE

CHICAGO, Illinois — NOVEMBER 7, 2024

Conference to be held at the University of Chicago, Booth Business School Downtown

This one-day event is open to all executives at U.S. financial institutions. On the agenda, will be:

  • How fintech and data will speed up change
  • Winning strategies for managing fraud and risk
  • The impact of AI on banking: opportunity and risk
  • Ethics, data and strategy in a digital banking world
  • Enhancing security in an open world

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