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Distance between expectations and delivery drives satisfaction level

--> Distance between expectations and delivery drives satisfaction level
"Data-driven" study defaults to interviews due to dearth of data
5 C's notwithstanding, has it changed?
The case isn't quite as it's been reported, but there are good reminders here
Trends and issues in AML from the MENA region, plus general musings
Case's best lessons lie in re-emphasis of some basics
Techniques to help you figure out what's working, what's not
It's time to focus harder on what matters
Part 6, concluding Jeff's mergers and acquisitions series: Handling due diligence--and who it protects
Increasingly even the "simple" issues seem to require a "master chef"
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