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Regions Bank launched its revamped complaints program to learn from trends and patterns seen. “We do this for the customer,” explains Bill Askew, senior executive vice-president. “That’s how you keep the energy on something like this.”

“Bring us your complaints”

People will talk, so reap some benefits for your bank. How Regions handles customer beefs
TS Banking Group believes cooperation beats competition when possible. “We’ve proven over the years that we are a friendly competitor and willing to partner,” says Joshua Guttau, CEO and CFO. “We believe that two bankers on a deal are better than one.”

New twist for local lending

Ag bank rethinks breadth and depth of “community”
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Cyber angst to rise in 2016

You ain’t seen nothing yet, experts warn
To thrive in all rate environments, make fee income a "swee spot," advises consultant and former banker Peyton Patterson.

Don’t give away your bottom line

With meaningfully higher rates way out in the future, community banks must conserve revenue
Not your grandpa’s prepaid card

Not your grandpa’s prepaid card

Take a fresh look at prepaid—which doesn’t have to be a piece of plastic anymore
“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. Each week in his blog he strives to fix that.

Going, going, going …

It’s not just community banks that are disappearing
With a nod to pop music, veteran John Byrne’s blog scans the anti-laundering and anti-terrorism world. John pierces silliness and inconsistency, and strongly believes in private-public partnership.

"Keep on Truckin"*

A yearend AML review, month by month
Mobile payments growth exceeds ecommerce

Mobile payments growth exceeds ecommerce

In-store debit, credit and online pay deemed most secure, however
Where most B2B companies fall short

Where most B2B companies fall short

Business customers demand consumer-like customer experience
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan “The Wombat” Fisher’s personal mission.

Surveyed your internet vulnerability?

You may find it hard to find a service not dependent on the internet
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