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Tokenization

Javelin expert Mark Schwanhausser is still waiting—and willing—to be wowed by banks' mobile offerings.

Where digital is failing

Opening accounts completely via smartphone eludes most. Javelin suggests improvements
EQ Bank offers customers a growing menu of services and functionalities.

EQ Bank: Partnership, perseverance, and perspiration

How branchless bank up north went digital, busting projections
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

What’s your social handle?

Social media changes marketing for all financial players
Location data from smart devices will increasingly enhance the trove of data financial services firms can already tap. The challenge remains not so much netting the data, but making it useful on a timely basis.

Big challenges in big data

Making more of floodtide of data requires both tech and human improvement
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Everybody loves mobile but neglects safety

Depressing research proves over and over, folks fail to protect themselves
U.S. Bank executive doesn't think a digital-only bank can scale, hence the company's emphasis on meeting the customer's needs on whichever platform or combination thereof they desire.

U.S. Bank: Digital as part of omnichannel strategy

While backing Zelle, Gareth Gaston also likes branches
Marketplace lender's new leader outlined three initiatives for the company's near-term future at LendIt USA recently.

Lending Club CEO sketches the future

Scott Sanborn points to new initiatives following tough 2016
The Unbanking Of America: How The New Middle Class Survives. By Lisa Servon. Houghton Mifflin Harcourt, 178pp.

Living in Pottersville

Book Review: Industry critique asks good questions, gives simplistic answers
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Customers and banks: Why can’t they all get along?

Perceived customer satisfaction remains mixed, predictable, disappointing, promising
While GrooveCar currently works with credit unions, management wants to extend its approach to banking partners.

Getting back in driver's seat

Partnering with car buying service could help community banks overtake auto loan rivals
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