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Tokenization

In the second part of a three-part series, “Prairie Economist” Mike Moebs discusses how the competitive landscape for checking is changing. New players are playing a different game on the same game board.

Why Walmart likes checking

A quiet but constant evolution in checking competition is underway
In the first part of a three-part series, “Prairie Economist” Mike Moebs begins a discussion of how the operational and competitive aspects of checking have evolved.

Checking undergoes greatest shift since WWII

Role of accounts themselves—and competition’s appetites for relationships—is changing
Inside a “skill”

Inside a “skill”

Synchrony builds fledgling Alexa skill for its Amazon Store Card
“Alexa, read me ‘Dog Man and Cat Kid’ now” (please) could become the norm as Amazon rolls out its Echo Dot for kids. Eric Brandt of D3 Banking Technology says the news will only amp expectations of future customers for easy, quick responses. Don’t be intimidated, he urges, but adapt now.

What Echo Dot for kids means for banks

Higher expectations for instant access, for starters, but also opportunities
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

What do customers really want?

Banks continue to grapple with customer experience dilemma
Students say yes to Amazon student loans

Students say yes to Amazon student loans

Survey also shows students have more trust in the tech company
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Which way to go with branches?

While M&A helps whittle banks' branch counts, credit unions keep building
Community banks enjoy no special safety net to protect them against the growing trend towards digital channels.

Digital is not optional

Community banks must deliver a strong digital. Multi-channel can be a distraction
“Many CEOs have trouble understanding the difference between getting better and transforming the bank,” says Ray Davis, a veteran at reimagining banking.

Ray Davis: “This is not about getting better”

Retired Umpqua exec says industry is under siege—it must transform … or else
Is your bank what your customers want it to be? Almost doesn't count anymore, warns Next Voices blogger Kelsey Neisen.

How do customers really perceive you?

No forgiveness for behind-the-scenes problems beyond your control
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