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Traditional US financial institutions such as Capital One and TD are still favored over PayPal, Visa and Amazon to deliver digital banking solutions

Provident Bank survey illustrates growth of online and mobile banking in the past 18 months

Bank of America ranks highest in banking mobile app satisfaction, reports JD Power

Banks are having to reconsider the role physical branches play in a world of digitized customer experiences

Bringing in new customers is increasingly happening online rather than in person

US Bank and Huntington have developed new personalized digital services for individual customers

JD Power’s survey reveals high satisfaction with traditional banks that have moved into digital

HSBC’s departure is the result of a “lack of scale to compete”, company says

The banking giants have fulfilled pledges made last year to boost investment in minority-owned banks and businesses

New report finds unbanked and underbanked challenges require a multifaceted approach