Customer relationship management, and its cousin customer experience management, are not new. Back when in-person transactions dominated the average customer experience, banks spent fortunes on ornate marble lobbies, columned fortresses…
Recently I attended an event at a local college where Bill Gates was the featured speaker. It was essentially an informal event where Bill did not deliver a speech as…
You may not believe it or even realize it, but there is a good chance that the people responsible for maintaining your bank's electronic gadgets probably have had to send…
Often when they are discussed, mobile banking and mobile payments exist independent of each other, as if they are developing in their own silos and are seemingly unrelated in all…
Tactile-based technology, or in other words the touch screen interface, has become the de facto standard for computing devices and we didn't even see it coming.
