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TransUnion’s latest payment hierarchy analysis indicates nearly even tendency by people with financial woes to pay their mortgage or credit card debt. Auto loans still have first call on their dollars, however.

Consumer payment hierarchy begins shift

Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
Personal financial management vis-a-vis wealth management

Personal financial management vis-a-vis wealth management

Banks can first serve as planners, then advisors, to their customers
Omnichannel banking requires retooling digital architectures

Omnichannel banking requires retooling digital architectures

Branch, mobile, social, and video interactivity to foster the future of banking
Though many bankers have objections to elements of the Exam Council’s proposed social media guidance, a benefit may be its forcing of the social media issue in more institutions, argue guest bloggers Cornelia Levy-Bencheton and Yasmin Zarabi.

Upside potential in Exam Council’s social media guidance?

Could advent of this proposal actually help banks?
Report of BHC insurance brokerage fee income

Report of BHC insurance brokerage fee income

A few stumbled, but most holding companies grew their insurance business in 2012
The Mouse was EPIC!

The Mouse was EPIC!

Thoughts on the mighty mouse, as inventor dies
Executive silos threaten business effectiveness

Executive silos threaten business effectiveness

CMO-CIO disconnect weakens customer service delivery
Banks serve many customers, but today the business is a zero-sum game. To hold onto current customers—and win others away from competitors—banks must segment and prioritize their tailored messages, according to consultant Steve Ramirez of Beyond the Arc.

Segmentation matters more than ever

As messages multiply,  yours must fit customer best
Digital channels represent untapped opportunity to acquire customers

Digital channels represent untapped opportunity to acquire customers

Applications using mobile devices represent 20% of digital applications
“What’s the beef?”

“What’s the beef?”

. . . and other conundrums in running a complaint management program  
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