Menu
Banking Exchange Magazine Logo
Menu

Bank Staff Want Apps to Aid Workload, Survey Finds

Research from Zebra Technologies highlights the digitization lag in bank branches

  • |
  • Written by  Banking Exchange staff
Bank Staff Want Apps to Aid Workload, Survey Finds

Most banks are still operating without task management and employee scheduling apps, despite high demand from staff, according to research from Zebra Technologies.

In its third annual International Branch Banking Employee Survey, Zebra Technologies found nearly 80% of banks were operating without such a software solution.

According to the report, this is resulting in inaccurate scheduling of branch staff with risks also posed to security and compliance.

The survey of 1,300 branch staff across 10 countries revealed that 95% of bank employees would prefer to manage their schedules via an app.

Currently, only 38% of respondents confirmed they could request shift swaps with their mobile devices, for example.

This lack of mobile solutions is already having detrimental impacts, according to Zebra Technologies’ report. One in three survey respondents said current scheduling processes made them less satisfied, while 20% admitted to even considering leaving their role as a result.

Scheduling inefficiencies are having an impact at a management level as well. The majority of branch banking field leaders polled in the survey reported spending up to 10 hours a week assisting with scheduling, with 60% still relying on manual scheduling processes.

Ensuring there are enough staff working during high volume periods is an important part of a branch’s overall productivity.

Most branch managers (84%) said current forecasts were only “occasionally” accurate to predict volume and help with scheduling, with 55% admitting they did not have customer appointments fully integrated into these forecasts.

The digitization shortfall comes despite a significant shift towards technology from banks of all sizes across the US. Many have employed new core operating systems as well as artificial intelligence or machine learning technology to make customer-facing processes more efficient.

back to top

Sections

About Us

Connect With Us

Resources

TOMORROW!
Webinar: Card Based Faster Payments in Today’s Digital Economy

Time/Date: June 28, 2022, at 2:00 ET

Consumers and businesses want instant gratification and the ability to move money in just minutes. From payroll to P2P to insurance benefits, demand is rising for instant disbursement. However, there are pain points in the current money movement ecosystem, and to address them, financial institutions need a payments strategy that addresses the dramatic rise in faster payments.

In this Banking Exchange hosted webinar on June 28, 2022, at 2:00 ET, Jaspreet Singh, Head of A2A/P2P Commercialization, Visa Direct at Visa Direct, and Al Griffin, Product Manager at Alacriti, discuss:

REGISTER NOW!

This webinar is brought to you by:
Alacriti logo

TOMORROW!
Webinar: Card Based Faster Payments in Today’s Digital Economy

Time/Date: June 28, 2022, at 2:00 ET

Consumers and businesses want instant gratification and the ability to move money in just minutes. From payroll to P2P to insurance benefits, demand is rising for instant disbursement. However, there are pain points in the current money movement ecosystem, and to address them, financial institutions need a payments strategy that addresses the dramatic rise in faster payments.

In this Banking Exchange hosted webinar on June 28, 2022, at 2:00 ET, Jaspreet Singh, Head of A2A/P2P Commercialization, Visa Direct at Visa Direct, and Al Griffin, Product Manager at Alacriti, discuss:

REGISTER NOW!

This webinar is brought to you by:
Alacriti logo

line-height: 1.4em!important; list-style: none; margin: 0!important; overflow: inherit; padding: 4px 0 4px 28px; }

Webinar: Card Based Faster Payments in Today’s Digital Economy

Time/Date: June 28, 2022, at 2:00 ET

Consumers and businesses want instant gratification and the ability to move money in just minutes. From payroll to P2P to insurance benefits, demand is rising for instant disbursement. However, there are pain points in the current money movement ecosystem, and to address them, financial institutions need a payments strategy that addresses the dramatic rise in faster payments.

In this Banking Exchange hosted webinar on June 28, 2022, at 2:00 ET, Jaspreet Singh, Head of A2A/P2P Commercialization, Visa Direct at Visa Direct, and Al Griffin, Product Manager at Alacriti, discuss:

REGISTER NOW!

This webinar is brought to you by:
Alacriti logo