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“There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. Each week in his blog he strives to fix that.

Time to change the conversation

Bankers should weigh in, with prudence and honesty. You might even get a “like”
Loose lips sink customers—and bankers

Loose lips sink customers—and bankers

Watch what you say, and where you say it, about confidential customer information
The agreement is signed and the deal is on its way to completion. Now the really hard work begins, says a former banker who has been through eight mergers.

“Happily ever after” takes people management

Making M&A really work begins after the deal is done, not before
Why don’t we water our garden anymore?

Why don’t we water our garden anymore?

Many banks don’t train these days—younger bankers will go where they can learn

Do you pay too much or too little?

Part 3 of HR series: Benchmarking proves key to developing and maintaining competitive pay ranges
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan “The Wombat” Fisher’s personal mission.

Walk in somebody else’s digital shoes

Helping with tech begins with understanding
Talking To Crazy: How To Deal With The Irrational And Impossible People In Your Life. By Mark Goulston. Amacom. 259 pp.

Keep calm (and don’t be the one carrying on)

Book Review: Dealing with irrational and impossible people at work and elsewhere
As a banker, fintech and more may have you wondering about your future. Now, imagine being a company that based its business on checks. But Lee Schram, CEO of Deluxe, says a firm can turn into something new—and yet retain some key parts of the old business.

“We know about transformations”

Some lessons about transition from Deluxe Corp.’s CEO: Move, and be up front with people
“Total Rewards” embraced by banks

“Total Rewards” embraced by banks

Part 2 of HR series: Banks adapt to changing employee expectations
Is performance pay producing?

Is performance pay producing?

Part 1 of a series: Incentives should be adding to results. Survey highlights a key step
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What community and regional banks need to understand about tokenized deposits, stablecoins, and the regulatory framework taking shape right now.

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Dana Weinstein,
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Dana Weinstein is Head of Product at Tesser, bringing eight years of experience building payments products across US domestic and cross-border rails.

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