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Goodbye generalities! More and more financial services firms personalize communications with customers and prospects.

Personalized marketing draws more bank spending

4 in 10 just beginning implementation. Data quality is biggest challenge
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Dealing with aggressive “short”

Eagle CEO hits back at short seller; stock recovers some ground after big drop
Is your bank ready to decide who will become top of your bank's pyramid?

Succeeding with succession

5 key issues board and CEO must confront
2018 may see some baseline issues change for some banks. Do some "what ifs" now, advises Vincent Clevenger of Darling Consulting Group, and you might avoid some nasty surprises.

4 key questions for 2018 budgeting

Yield curve’s future shape, deposit trends, and new hedge accounting rules among challenges
Flying away from the flock first may be disruptive, but it may also be the best strategy play.

Financier, disrupt thyself

Charles Schwab chief says winners will revamp themselves constantly
Fed’s Powell defends board proposal

Fed’s Powell defends board proposal

Will not lower the bar or lighten loads, says governor
4 strategies to innovate without betting bank

4 strategies to innovate without betting bank

Embrace change, but manage your risks as well
New CFPB overdraft forms draw compliments—and questions

New CFPB overdraft forms draw compliments—and questions

“Know Before You Owe” disclosures will be clear, but the research behind them is not.
It's time to make some things happen. Here are ways to push them through.

11 ways to bulldoze roadblocks to change

When same-old same-old doesn’t cut it, do something about it!
First of a series: Artificial intelligence promises to be the single-biggest factor in continuing evolution of the banking business. Big banks have been leading the way thus far.

Getting up to speed on AI

AI Series: Understanding what “artificial intelligence” encompasses—and why it matters
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