Consumers will continue to act on the behaviors formed during the pandemic, especially as it relates to digital means of operation and communication

Recruiting and retaining talent is difficult

The banking sector has successfully navigated the immediate pressures of the COVID-19 crisis

How process automation is modernizing banking and improving CX

Plus: New lead director at JPMorgan Chase, and First Port City Bank promotes CFO to risk leadership role

Plus: HSBC USA appoints a new head of wealth, and Bank 34 co-CEO Jill Gutierrez retires

The $504 billion banking giant will raise the proportion of its non-white senior leadership and improve pay equity

Plus: New York-based community banks to combine; Virginia’s Blue Ridge and Bay Banks plan merger

CEO Brian Mauntel has resigned from his position, Heartland Bank announced this week

Plus, Sterling National Bank has rolled out an artificial intelligence-driven “digital colleague” for its online offering