The banking sector has successfully navigated the immediate pressures of the COVID-19 crisis

How process automation is modernizing banking and improving CX

Plus: New lead director at JPMorgan Chase, and First Port City Bank promotes CFO to risk leadership role

Plus: HSBC USA appoints a new head of wealth, and Bank 34 co-CEO Jill Gutierrez retires

The $504 billion banking giant will raise the proportion of its non-white senior leadership and improve pay equity

Plus: New York-based community banks to combine; Virginia’s Blue Ridge and Bay Banks plan merger

CEO Brian Mauntel has resigned from his position, Heartland Bank announced this week

Plus, Sterling National Bank has rolled out an artificial intelligence-driven “digital colleague” for its online offering

This week’s top moves include new C-suite roles at NY-based Metropolitan and a new CEO at FHLBank Chicago

They’re enabling exciting new business initiatives that will help them increase revenue, enhance customer service quality and streamline service delivery