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Mortgage market instability seen

Mortgage market instability seen

Housing finance experts flag trends indicating rising risks
Chapter 2 needed for mortgage rescues

Chapter 2 needed for mortgage rescues

With U.S. default-prevention programs nearing expiration, experts advise on crafting new ones
Politics beckons. Should your bank follow?

Politics beckons. Should your bank follow?

Careless political participation can breed reputational risk
Sitting area and internet coffee bar with video display fill one part of the Claremont Savings’ “small-footprint” branch. Private room behind the glass has videoconferencing set-up.

Small bank’s small-footprint foray

Mutual likes concept and (most of) the results, as it experiments with leading-edge tech. People still like people
How will the upcoming election affect fair-lending enforcement? Expert Andrew Sandler addresses that in the course of an exclusive interview.

Fair lending from a veteran’s perspective

Andrew Sandler has seen it all, and looks ahead as fair-lending evolves
Fair lending keeps morphing

Fair lending keeps morphing

When banks with “Satisfactory” CRA ratings wind up in fair-lending trouble, what makes sense?
Analyst Gareth Lodge of Celent says the landmark deal happens as payments players, facing an oversupply of options, fight to be among the survivors.

Visa and PayPal opt for “co-opetition”

Combo could mark milestone in evolution of crowded payments system
"Hola cliente"—Bank of America now gives mobile app users the choice of English or Spanish.

BofA ups ante on mobile apps

Adds options for Spanish, easier navigation, rewards redemption, and free FICO scores
Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Can banks deliver “Simulchannel”?

Today’s customers demand personal—and personalized—service, as well as digital convenience—at the same time
Augmented: Life In The Smart Lane. By Brett King, with Alex Lightman, J.P. Rangaswami, and Andy Lark. Marshal Cavendish, 440 pp.

Can banking survive “augmentation”?

Book Review: Brett King’s latest sees banking as an experience, not a “thing”
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