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X: The Experience When Business Meets Design. By Brian Solis. Book design by Mekanism. John Wiley & Sons, 247pp.

Designing for better client experience

Book Review: Concept goes way beyond good customer service
CFPB has added its voice to those calling for the next-generation of mortgage default solutions.

CFPB weighs in on defaults

Bureau issues four—not five—guiding principles for future loan-mitigation programs.
Blogger Jeff Gerrish recently won the national silver excellence award for blogging from the American Society of Business Publication Editors.

Variation on employee ownership theme

A taste of things when employees own the profits and the risks
SNL Financial, part of S&P Global Market Intelligence, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

More than costs drive M&A thinking

SNL Report: Talk of M&A signals small-bank scramble to be bigger
Based on a long compliance career with federal agencies, the American Bankers Association, and private consulting practice, expert Lucy Griffin assesses the latest wrinkle on consumer protection.

So how is CFPB really doing?

Compliance veteran explores full picture
In spite of a recent court ruling on Bitcoin not qualifying as "money," banks must recognize the risks of this legitimate currency. Proposals for Viewpoints articles should be submitted to scocheo@sbpub.com. Comments on this post should be submitted in the comment section below.

Don’t underestimate Bitcoin risk

Viewpoint: Court ruling that Bitcoin “is not money” misses potential role in laundering, terrorism
5 tips can put your website on the map

5 tips can put your website on the map

Often-overlooked areas that affect bank’s Google rankings
There’s really not much that indicates we’ve learned anything new over the last several cycles,” says veteran lender and CEO Ed O’Leary. Each week in his blog he strives to fix that.

How community fundraising dovetails with banking

It’s that “United Way time of year”
SNL Financial, part of S&P Global Market Intelligence, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

Finding a drop of liquidity

SNL Report: How a troubled bank used listing service deposits to avoid failure
SNL Financial, part of S&P Global Market Intelligence, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

New ups and down for stress tests

SNL Report: Fed rosier than banks on revenue amid negative rates
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