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Customers Unimpressed with Digital Card Services

Customers Unimpressed with Digital Card Services

Consumer survey shows that banks’ digital channels are not providing the level of service that their clients expect
Markets Recover but With a Backdrop of Jamie Dimon’s “Hurricane”

Markets Recover but With a Backdrop of Jamie Dimon’s “Hurricane”

A warning from the head of America’s largest bank, JPMorgan Chase
FDIC: Banks Remain Strong but Face ‘Significant Uncertainty’

FDIC: Banks Remain Strong but Face ‘Significant Uncertainty’

Quarterly report shows combined income across the sector fell by $17 billion in the first quarter of 2022
Direct Banks Gaining Support as Customers Go Online

Direct Banks Gaining Support as Customers Go Online

New research reveals customer satisfaction is high among customers of online-only banks
Consumers Uncertain about Inflation as Household Debt Nears $16T

Consumers Uncertain about Inflation as Household Debt Nears $16T

Findings come as US inflation nears 40-year high, climbing to 8.3% in April
Majority of Americans believe racism present in US financial and credit scoring systems

Majority of Americans believe racism present in US financial and credit scoring systems

New survey finds a distinct lack of consumer trust, despite efforts by the industry to make practices more equitable
Bank of America Surprises With Strong Credit Results From Its Customers

Bank of America Surprises With Strong Credit Results From Its Customers

Its first quarter profit exceeded estimates due to the credit quality of its customers
Cybersecurity litigation remains growing concern facing financial institutions

Cybersecurity litigation remains growing concern facing financial institutions

Financial institutions increasingly feel more vulnerable to cybersecurity-related disputes as compared to other industries
Digital Banking Tools Linked to Financial Confidence, Survey Finds

Digital Banking Tools Linked to Financial Confidence, Survey Finds

KeyBank survey also found that younger generations prefer a combination of digital and in-person banking
Retail banks struggling to support customers as inflation rises

Retail banks struggling to support customers as inflation rises

Retail banks score lower among customers for helping them save money or time
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