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The “New Normal” in Banking Customer Expectations

The “New Normal” in Banking Customer Expectations

How process automation is modernizing banking and improving CX
Optimizing Financial Services: The Digital Experience is Critical to Consumer Trust

Optimizing Financial Services: The Digital Experience is Critical to Consumer Trust

For the IT professionals behind the scenes there is immense pressure to maintain security and uptime
The pandemic taught us that community banks need to rethink their strategic investments in technology

The pandemic taught us that community banks need to rethink their strategic investments in technology

Since the Great Recession, larger banks have been cutting back their small business lending programs
The Cost of AML Compliance for US Banks

The Cost of AML Compliance for US Banks

New data shows the impact of anti-money laundering and BSA compliance on banks’ balance sheets
Wells Fargo’s Scharf Apologizes for ‘Insensitive’ Comments

Wells Fargo’s Scharf Apologizes for ‘Insensitive’ Comments

Bank boss acknowledges error and pledges renewed commitment to improving Wells Fargo’s diversity work
PPP Forgiveness ‘More Time-Consuming Than Application’: GAO

PPP Forgiveness ‘More Time-Consuming Than Application’: GAO

Government Accountability Office evidence supports calls for streamlined forgiveness process – but time is running out for politicians to act
Banking Giants Prepared for Pandemic Fallout as More Stress Tests Loom

Banking Giants Prepared for Pandemic Fallout as More Stress Tests Loom

Moody’s declares global systemically important banks to be better prepared than rivals for an uncertain future
Byline Bank to Shut 20% of Branch Network

Byline Bank to Shut 20% of Branch Network

Annual savings of $4.3 million will be reinvested in digital offerings, the Chicago-based bank said
Sterling Faces Nasdaq Delisting Amid Loan Program Fallout

Sterling Faces Nasdaq Delisting Amid Loan Program Fallout

An ongoing review into past misconduct has delayed regulatory filings, threatening the bank’s status as a listed company
Appointments Latest: Synovus, United Look Outside Banking for New Directors

Appointments Latest: Synovus, United Look Outside Banking for New Directors

Plus: New lead director at JPMorgan Chase, and First Port City Bank promotes CFO to risk leadership role
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