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Retail Banking

Branch strategies may need to be reevaluated
Mobile strategy a key driver for achieving marketing goals and business objectives
19,700 mortgage apps deemed risky in second quarter 2013, down from 20,900 a year ago
ABA-backed research paints very different picture than cliché
They’re not only looking at you, they know you
Customers increasingly expect to interact digitally outside of computers
MasterCard analysis sees deliberate decisions among purchasing plastics
Support needed for new currency types, new payments, mobility
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