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Tactile-based technology, or in other words the touch screen interface, has become the de facto standard for computing devices and we didn't even see it coming.
Fancy walls less important than the brains and service inside
MasterCard works on evolving means to keep cardholders tied in
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…
Facing dozens of risks, how well protected is your bank? Really?
Enhanced capabilities make the ubiquitous machines a competitive advantage once again
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