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Companies compete to serve individuals based on extensive online information

Companies compete to serve individuals based on extensive online information

Personal clouds to serve digital selves
New core account must evolve to maintain relevance

New core account must evolve to maintain relevance

Support needed for new currency types, new payments, mobility
Portents of revolutionary change in payment systems

Portents of revolutionary change in payment systems

Cash on the barrelhead is great, but where are the loyalty points?
Video collaboration can transform wealth management

Video collaboration can transform wealth management

Attrition reduced by getting right expert to right customer at right time
Knowing your customer…. What a concept!

Knowing your customer…. What a concept!

TransUnion’s latest payment hierarchy analysis indicates nearly even tendency by people with financial woes to pay their mortgage or credit card debt. Auto loans still have first call on their dollars, however.

Consumer payment hierarchy begins shift

Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
Personal financial management vis-a-vis wealth management

Personal financial management vis-a-vis wealth management

Banks can first serve as planners, then advisors, to their customers
Omnichannel banking requires retooling digital architectures

Omnichannel banking requires retooling digital architectures

Branch, mobile, social, and video interactivity to foster the future of banking
Though many bankers have objections to elements of the Exam Council’s proposed social media guidance, a benefit may be its forcing of the social media issue in more institutions, argue guest bloggers Cornelia Levy-Bencheton and Yasmin Zarabi.

Upside potential in Exam Council’s social media guidance?

Could advent of this proposal actually help banks?
Report of BHC insurance brokerage fee income

Report of BHC insurance brokerage fee income

A few stumbled, but most holding companies grew their insurance business in 2012
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