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Paperless-only statements could reap huge savings

Paperless-only statements could reap huge savings

Bridging digital gap could mean up to $2.2 billion
Homebuying’s rough road for millennials

Homebuying’s rough road for millennials

Bad math, when downpayment = $10,000 and funds on hand = $2,000
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

“Do you know me?” “Sure, press 1”

Banks miss with customer (off)centricity
Reloadable prepaid card use rising

Reloadable prepaid card use rising

“Unbanked” using like checking accounts, says Pew report
Citizens Bank of Edmond President and CEO Jill Castilla takes to the mike during the bank's "Heard On Hurd" concert and street festival. Social media makes the core of the bank's promotion of the event.

How small bank makes itself “Heard on Hurd”

Citizens Bank uses social media and ingenuity to multiply small marketing budget
Personalized marketing lifts returns

Personalized marketing lifts returns

Marketers increase personalization budgets
“I want to be part of the solution”

“I want to be part of the solution”

Banker Jay Sidhu on why he’s shifting gears
Engaging digitally active customers better

Engaging digitally active customers better

“Bring your own persona” seen as best practice
Here come “information citizens”

Here come “information citizens”

Consumers increasingly crave ease of access to info
Not all CRM approaches are the same

Not all CRM approaches are the same

Gartner describes 9 types of social CRM apps
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