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Get the customer, get the business

Get the customer, get the business

Millennials leading banking disruption
Online search changes how customers choose banks

Online search changes how customers choose banks

Customers gravitate to sites that answer their questions quickly
"I want to spy on my kids by getting into their text messages and phone calls. Can you help?" Just a sample of the wacko requests tech help desk operators receive, according to a Robert Half Technology survey.

Tales from the tech help desk

CIOs recount some of the strangest requests
Many companies won’t meet EMV deadline

Many companies won’t meet EMV deadline

4 in 10 not ready, while chip-and-PIN seen superior to chip-and-sign
Ding! Bank text message use still growing

Ding! Bank text message use still growing

Financial institutions find SMS to be secure and scaleable
Banks’ digital tech savvy rated high, but …

Banks’ digital tech savvy rated high, but …

… banks fall short in pricing and relationships, consumer survey shows
FDIC: Use tech to bring bank to disabled

FDIC: Use tech to bring bank to disabled

Cites mobile banking, direct deposit, prepaid cards
Passwords becoming passé

Passwords becoming passé

Usernames too, as most folks open to digital alternatives
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Is “Big Text” next big thing?

Text analytics can reveal even more about customers
“Mortgage,” The Movie

“Mortgage,” The Movie

Sci-fi latest in RBC genre mini-movies for millennials seeking mortgages
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