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Study gives bank websites poor grades compared with other retail sites

Study gives bank websites poor grades compared with other retail sites

The best bank sites, however, still are significantly better than the bottom sites
You’re already getting holiday catalogs and the shopping season has already begun. But research by TransUnion found a surprise under the credit tree.

Holiday promos can have a “sanity claus”

Most wait until December to do major gift buying
Lost customer trust is main impact from cyber breaches

Lost customer trust is main impact from cyber breaches

Weakest link seen in the lack of dedicated internal resources
Criminals target contact centers at vulnerable times

Criminals target contact centers at vulnerable times

Pretext scams take on intensified roles in this digital era—Part 2 of 2
International mobile phone remittances likely will top $10 billion this year

International mobile phone remittances likely will top $10 billion this year

Regulatory complexities force many providers to concentrate on airtime topups
Criminals target contact centers to enable fraud in other channels

Criminals target contact centers to enable fraud in other channels

Age-old pretext scams take on intensified roles in this digital era—Part 1
Study finds customers using tellers, ATMs less for deposits

Study finds customers using tellers, ATMs less for deposits

Branch strategies may need to be reevaluated
Mobile no longer optional for customer experience

Mobile no longer optional for customer experience

Mobile strategy a key driver for achieving marketing goals and business objectives
Mortgage application fraud risk drops slightly

Mortgage application fraud risk drops slightly

19,700 mortgage apps deemed risky in second quarter 2013, down from 20,900 a year ago
New consumer research from ABA undermines the traditional image painted of overdraft service—and overdraft customers.

New perspective on overdraft customers emerges

ABA-backed research paints very different picture than cliché
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Banking Exchange Interview with
Rachel Lewis of Stock Yards Bank

As part of the Banking Exchange Interview Series we and SkyStem are proud to present our interview with Rachel Lewis, Assistant Controller at Stock Yards Bank & Trust.

In this interview, Banking Exchange's Publisher Erik Vander Kolk, speaks with Rachel Lewis at length. We get a brief overview of her professional journey in the banking industry and get insights into what role technology plays in helping her do her work.

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