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Retail Banking

Online appointment scheduling a good start
Video tellers—aka "ITMs"—few in number overall, but well liked by customers of two banks
Views of European retail banks on branches mirror those in U.S.
CIOs recount some of the strangest requests
Cites mobile banking, direct deposit, prepaid cards
Everyone in the credit reporting chain’s on the hook now—including banks
SNL Report: Big bank branch closures mean opportunities for community banks
SNL Report: Unexpectedly, small lenders gain market share under QM
Text analytics can reveal even more about customers
Sci-fi latest in RBC genre mini-movies for millennials seeking mortgages
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