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Fancy walls less important than the brains and service inside
MasterCard works on evolving means to keep cardholders tied in
Yet another acronym is making the rounds; this one, CEM, or customer experience management, roughly combines the adage "the customer is always right" with the latest techno-scheme of "predictive analytics."
If you haven't noticed, there is a theme to my most recent blogs. The relationship between ourselves and our technology is changing!
Gamification. Sounds like yet another trendy, buzzy, shot-in-the-dark term people make up to hype the latest hair-brained approach to financial services operations, a term like Big Data, BYOD, or social…
Facing dozens of risks, how well protected is your bank? Really?
Enhanced capabilities make the ubiquitous machines a competitive advantage once again
That question should guide bankers considering any new technology this year. Here’s how it plays out with four key tech trends
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