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Customers - Banking Exchange
Rental data can extend credit score reach
Data allows consideration of previously unscoreable consumers
Lessons from London? “Fair banking”—with English on it
How U.K. tackles fair treatment and how we can learn from it
Big data ought to evolve organically, not by regulation
Current laws provide protection, while consumers enjoy benefits
Customer experience driving big bank strategy
Technology, transformed branches, key to remaining competitive
Mobile banking apps drive customer loyalty
Survey finds 82% of mobile banking users satisfied with their bank
What’s in your … wig?
Wearables may be about to take off, or not
1 in 3 say post-recession they are worse off
Fed survey finds many helped others in financial distress
Banks missing out on leveraging loyal clients
Younger generations found likely to open new accounts soon
Banks fare well in consumer views on data protection
Local banks rank highest in data protection in recent survey
CFPB: Let's add consumer narratives to online complaint base
Proposal would add context, detect trends, aid decision making
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