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Consumer Compliance - Banking Exchange
Wells Fargo hit on military lending

Wells Fargo hit on military lending

Must pay restitution and penalties for violating Servicemembers Civil Relief Act.
Bank boards must close up the gaps to oversee compliance appropriately.

Compliance risk rises to top of board agenda

In wake of Wells affair, directors must reconsider what “risk appetite” really means
Surviving a CFPB exam

Surviving a CFPB exam

Preparation’s half the secret. Making your case early helps too
Former #2 regulator at CFPB Steve Antonakes now drives a building up of compliance at Eastern Bank. He shares his perspectives on disclosure and more, and how Eastern prepares to cross the $10 billion threshold.

How former CFPB official handles compliance

Eastern Bank’s Steve Antonakes brings experience to bank side of the table
Credit reporting’s new expectations

Credit reporting’s new expectations

Demanding new standards ahead for furnishers of credit information
Bureau proposes arbitration rule

Bureau proposes arbitration rule

Broad approach would affect many relationships, barring class-action waivers but not individual waivers
Looking ahead on mandatory arbitration

Looking ahead on mandatory arbitration

CFPB arbitration study fuels bureau effort flying in face of Supreme Court precedence
Regions Bank launched its revamped complaints program to learn from trends and patterns seen. “We do this for the customer,” explains Bill Askew, senior executive vice-president. “That’s how you keep the energy on something like this.”

“Bring us your complaints”

People will talk, so reap some benefits for your bank. How Regions handles customer beefs
Justice Department official Vanita Gupta made it clear in a recent speech that fair-lending cases remain a top federal enforcement target. Justice now receives the most referrals from the Consumer Financial Protection Bureau.

Justice heightens focus on fair-lending

Top civil rights official draws link between 2015 civil unrest and credit availability
The Consumer Financial Protection Bureau has changed banking. Question is, are all the changes for the better?

CFPB: 4 years in

Nobody’s indifferent about the “new cop on the beat”
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