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More than one trend at play in U.K. marketplace lending arena.

U.K. alt-finance market soars—and shrinks

Fewer firms do more business. P2P business lending leads
Finn, the JPMorgan Chase entry in the mobile-only race, is in pilot, but Jamie Dimon says pushing customers out of branches would not be the right way to make Finn grow.

Jamie Dimon on clicks vs. bricks

JPMorgan Chase chief invests heavily in digital but doesn’t “push” it
Obvious and mediocre won’t be found here—but “Why didn’t I think of that?” will! Challenging the banking status quo is Dan Fisher’s personal mission.

OMG, the app doesn’t work!

Lessons for banks from jammed-up coffee line
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Still where (much of) the money is

Big banks say the branch still matters
It's a mistake to think social media is a one-way conversation especially for a corporation or brand, warns Jeremy Balkin, innovation chief at a large bank.

How #hashtags transformed customer experience

Is your bank socially adept?
Among the gaps Pablo Sanchez and his team filled in at HSBC was credit card offerings. A metal card—the HSBC Premier World Elite Mastercard—was just introduced for a key segment: people who travel regularly, particularly to and from the Far East and Europe to the U.S. East and West Coasts.

HSBC’s retail transformation hits stride

Two years in, venerable bank embraces digital, but feels banks are not endangered
S&P Global Market Intelligence, formerly S&P Capital IQ and SNL, is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the SNL subscriber side of S&P Global's website.

Branches keep disappearing

Banks, thrifts close over 150 locations in September
Disruptors versus the human connection

Disruptors versus the human connection

Citigold blends tech and human element to provide wealth management
Artificial intelligence can adapt to many financial services purposes. The key is for each bank to pick the right ones for its business model and client base.

Applying human intelligence to AI

It’s not just the technology, but what you do with it
Revamping retail banking involves not only the digital face of the bank, but the still-significant physical presence that much of the industry still maintains. What that presence does, and what it looks like, has been evolving for some time, speakers at a recent Finastra conference said.

Branch transformation—15 years and counting

WSFS and Bank Midwest say it’s ongoing process. Is “journey mapping” in your future?
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