Part 4: Communication means no more jargon

New processes needed to capture ʻbusiness moments'

Main areas include mobility, social media, web analytics, and ecommerce

Deleveraging demands new sales strategies

SNL Report: Credit quality remains a positive, but its benefits could fade

Mobile use adds both urgency and challenges. Will it pass smell test?

New ways sought to service the best lending prospects

But upward trend continues despite shivers

Broader targets just first step

First of series: Keeping good people is job #1