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Premium credit cards mean premium rewards

Better rewards a key reason for obtaining high-end cards

Premium credit cards mean premium rewards

Most consumers obtain a premium or prestige card to take advantage of a better or more upscale reward program according to a recent survey by Synergistics Research Corp.

Half of internet households with household income of $50,000-plus were found to have what they consider to be a premium or prestige credit card. When asked why they obtained their premium card, the top response (reported by six in ten) was that the card has more appealing rewards or services.

More than four in ten said they chose their premium card because it has a larger line of credit. Better travel privileges were cited by more than one-third, while about one-quarter reported they chose their card because it offers personalized customer service 24/7, a one-time bonus, or access to exclusive events or activities. Less than one-fifth said they obtained their card because it is only available to a select group of people or because of the appearance of the card.

William H. McCracken, CEO of Synergistics, notes that, “Rewards have become an expectation for consumers, and it is almost a given that premium cards need to offer rewards. Bolstering this is the finding that offering more appealing rewards and services is the key motivation in obtaining a premium card. However, most consumers do not feel that any card offering rewards is necessarily a premium card. Premium cards will need to offer rewards that feature increased benefits or opportunities. Important secondary features were found to be a larger line of credit and better travel privileges.”

These are among the findings from Synergistics’ study, featuring 615 online interviews with consumers age 18 or older having household income of $50,000-plus. This study examines the market for premium and prestige credit cards. The appeal of various premium card features and services is measured, as well as consumers’ willingness to pay fees for premium cards.

John Ginovsky

John Ginovsky is a contributing editor of Banking Exchange and editor of the publication’s Tech Exchange e-newsletter. For more than two decades he’s written about the commercial banking industry, specializing in its technological side and how it relates to the actual business of banking. In addition to his weekly blogs—"Making Sense of It All"—he contributes fresh, original stories to each Tech Exchange issue based on personal interviews or exclusive contributed pieces. He previously was senior editor for Community Banker magazine (which merged into ABA Banking Journal) and for ABA Banking Journal and was managing editor and staff reporter for ABA’s Bankers News. Email him at [email protected].

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