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Consumers Save More Than $4B as Banks Cut Charges

Consumers Save More Than $4B as Banks Cut Charges

Most of the 25 largest banks in the US have eliminated certain fees and amended overdraft charges, according to Pew research
Customers Dissatisfied with Bank Advice Services, Survey Shows

Customers Dissatisfied with Bank Advice Services, Survey Shows

JD Power research finds consumers are unhappy with financial advice provided by banks as broader satisfaction declines
Traditional Banks ‘Could Disappear in a Decade’, Survey Says

Traditional Banks ‘Could Disappear in a Decade’, Survey Says

Research indicates that underbanked communities feel the sector will change significantly in the next few years
Small Businesses Making ‘Drastic Changes’ Due to Inflation

Small Businesses Making ‘Drastic Changes’ Due to Inflation

Umpqua Bank’s research highlights the concerns of small businesses amid growing inflation
Consumer Financial Protection Bureau Investigating Overdraft Charges

Consumer Financial Protection Bureau Investigating Overdraft Charges

The bureau is collating research on key customer service metrics from large banks
Inflation Concerns Already Worrying Home and Auto Buyers

Inflation Concerns Already Worrying Home and Auto Buyers

As the market has taken a beating once again this week, there are already signs that it will impact the consumer
Comerica to Shut 22 Branches in Retail Bank Overhaul

Comerica to Shut 22 Branches in Retail Bank Overhaul

The bank has also made several changes to its leadership team to support the transformation
CFPB Requests Public Input to Improve Bank Customer Service

CFPB Requests Public Input to Improve Bank Customer Service

The organization seeks to guarantee the “legally enshrined right” to adequate customer service
Farmers & Merchants to Expand Franchise with $27M Deal

Farmers & Merchants to Expand Franchise with $27M Deal

F&M will buy Peoples Federal Savings and Loan Association
Reshuffles at F&M, John Marshall as Russell Index Beckons

Reshuffles at F&M, John Marshall as Russell Index Beckons

Plus: Executive appointments at Mission National Bank, Pinnacle Bank, and Heritage Southeast Bank
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