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Bill Streeter

Editor & Publisher William Streeter brings his longtime magazine column favorite, "Like It Or Not," to our blog lineup. Read Bill's periodic looks at what's going on in American finance and business in general.

Lessons from the fast lane

Sometimes short messages can inspire, not enrage
This is the first in a series of reports from Future Forces In Banking 2018. The study is a collaboration between CS Consulting Group, CenterState Bank, and Banking Exchange.

Community banks: “Yes, we need to change”

8 in 10 execs see need for major strategic shift
For banks that don't use ATM/debit cards for customer ID, palm scanner is an option. It can also be used for employee logins.

“May I have a palm scanner, too?”

Biometrics adoption at rural bank proves easy, effective, and remarkably popular
Checks may be “old school,” but for corporate receivables, they're easier to deal with than matching an incoming ACH with an e-mailed remittance.

Banks must speed b2b pay integration

Reports note disconnect between corporates and banks over use of “integrated receivables”
If your bank tried insurance and backed off, it may be time to give it another shot, suggests expert Jeff Chesky.

Time to jump back into insurance?

Major market shifts mean banks could be the biggest channel
Avoid the negative sound bite

Avoid the negative sound bite

Turn hostile questions into positive responses, says communications pro
Editor & Publisher William Streeter brings his longtime magazine column favorite, "Like It Or Not," to our blog lineup. Read Bill's periodic looks at what's going on in American finance and business in general.

Whack-a-mole is not a strategy

We all reel from too many “priorities.” One banker’s approach is worth emulating
Goodbye generalities! More and more financial services firms personalize communications with customers and prospects.

Personalized marketing draws more bank spending

4 in 10 just beginning implementation. Data quality is biggest challenge
Has a credit union figured out one way to put depository institutions back into the small-dollar-loan game?

For fintech owned by a CUSO, will banks buy?

Sustainable small-dollar product has met with only credit union interest so far. Reg risk, not politics, is the issue
CEO Cort O'Haver boots up Umpqua Bank 3.0: "Our whole service pledge is based on our stores. But now it's going to morph into 'press the app and we'll chat'."

Umpqua’s next transformation

Bank that dared to be different is at it again, led by new CEO Cort O’Haver
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