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Starbucks uses new media to leverage a global brand in local markets
Zappos has built a very positive culture and has focused relentlessly on customer service
Banks can grow their share of deposits by as much as 16.5% by improving customer experience
MaineHousing is an independent state agency that provides affordable rental and ownership properties in Maine
To increase its digital platform capability by seeking to deliver a “fast and intuitive” mobile experience
94% of banks and financial institutions are planning two or more fintech acquisitions in the next 12 months
Selling is about making people feel wanted and achieving resolution
Billions of dollars are spent annually by financial institutions hoping to differentiate themselves
Generalized anger poses a reputational threat to banks that many hold responsible for the events of a decade ago
But a human touch still makes the majority of investors feel more comfortable
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CSI: Hawthorn River
Lending Regulatory Compliance

WEBINAR: Tuesday, May 21st, 2024, 2:00 CT / 3:00 ET

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