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Steve Cocheo

Steve Cocheo

New consumer research from ABA undermines the traditional image painted of overdraft service—and overdraft customers.

New perspective on overdraft customers emerges

ABA-backed research paints very different picture than cliché
Less back-to-school spending, lower gas prices, and unseasonably warm weather in many areas reduced consumer spending growth in September, according to the latest FirstData SpendTrend report.

Consumers tighten faucet a bit

FirstData report tracks September slowdown
In Cheap We Trust: The Story of a Misunderstood American Virtue By Lauren Weber, 310 pp., Little, Brown and Co.

Good and Bad of American Cheap

Book Review: New book takes you from Ben Franklin and the pioneers through the founding of savings banks up to freeganism and middle-class dumpster diving
Consumers can file complaints with the Consumer Financial Protection Bureau in multiple ways, including online.

Surprises in CFPB’s complaint database

Analysis of filings turns up key trends
The Banker's Greed. By P.M. Terrell and T. Randy Stevens. Drake Valley Press. 441 pp.

A banking whodunit with a twist

Book Review: Kidnap plot makes can't-put-it-down story
Bull By The Horns: Fighting To Save Main Street From Wall Street And Wall Street From Itself. By Sheila Bair, former FDIC Chairman, Free Press. 388 pp.

Two views on Sheila Bair

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Latest MasterCard analysis indicates that old attitudes toward credit cards are giving way to a post-recession reality.

Debit or credit? Consumers spend like small firms

MasterCard analysis sees deliberate decisions among purchasing plastics
TransUnion’s latest payment hierarchy analysis indicates nearly even tendency by people with financial woes to pay their mortgage or credit card debt. Auto loans still have first call on their dollars, however.

Consumer payment hierarchy begins shift

Troubled borrowers’ historical preference towards mortgage bill returning, says TransUnion study
Community bank M&A coming back

Community bank M&A coming back

Improving offers, rising asset quality, and strategic growth needs favor private deals again
“What’s the beef?”

“What’s the beef?”

. . . and other conundrums in running a complaint management program  
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