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Tokenization

Tilt toward online account opening's already here

Tilt toward online account opening's already here

Branch-centered strategy will change as consumer vote with their fingertips
Take a fresh look at millennials

Take a fresh look at millennials

Smaller banks appeal to them, in spite of their high-tech leanings
ID theft emerges as crime of the century

ID theft emerges as crime of the century

FTC receives 1,000 complaints daily, as draft bill emerges
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

What do customers want? Just everything

Real customer centricity equals technology plus touch
Customer engagement done right

Customer engagement done right

3 technologies help build customer engagement
Citywide Banks includes day breakers such as its #FRIDAYFUNNIES cartoons and interesting puzzles on its Twitter account. The bank also runs Facebook, LinkedIn, and YouTube accounts.

Colorado bank savvy on social

Tip #1: It’s not all about your bank—even when it’s about your bank
Big social hug for mobile payments

Big social hug for mobile payments

Customers shift from “What about security?” to “What’s next?”
Cash Box: The Invention and Globalization of the ATM. By Tom R. Harper and Bernardo Batiz-Lazo. Networld Media. 140 pp.

ATMs from “A” to today

Book Review: Shades of Kramer! Coffee table book about cash machines
More customers seek advice—and it’s in branches

More customers seek advice—and it’s in branches

Most likely to turn to primary bank for wealth management
Millennials increasingly in debt driver’s seat

Millennials increasingly in debt driver’s seat

Generation now represents over one in four car borrowers
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