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Consumers trust banks most, but …

Consumers trust banks most, but …

An advantage wasted?
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Don’t zzzzzz through Gen Z

Gen Z is for real—and you need to deal with it
Millennials emerge as super-savers

Millennials emerge as super-savers

Survey says they outrank other generations
Consumers move for mobile

Consumers move for mobile

Banks see a young and mobile switcheroo
Card, a rewarding experience

Card, a rewarding experience

Cash-back rewards prove most popular
Snip, snap, branch gone

Snip, snap, branch gone

SNL Report: Over 300 branches cut, net. TD leads openers, PNC leads closers, in Q1
Mobile banking demand—a split

Mobile banking demand—a split

Those who do use mobile, love it. But others don’t go for it
Most car buyers prefer online experience

Most car buyers prefer online experience

From car hunting to kicking the tires, “test driving”—even financing
Customers getting less than they expect

Customers getting less than they expect

Banks work towards better experience. But bar’s rising—and Gen Y isn’t happy
Nonbank tech giants gain consumer trust

Nonbank tech giants gain consumer trust

Owning “cool,” can they eclipse banks on trust and privacy too?
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