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Face-to-face branch contact essential

Face-to-face branch contact essential

Personal touch trumps some analytics, says European study
Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Going digital—really digital

Dive in! Because an app just to have an app doesn’t cut it
Mobile imaging completes mobile banking circle

Mobile imaging completes mobile banking circle

Snap to snap: From mobile enrollment to mobile receipts
Your digital channels should engage customers

Your digital channels should engage customers

Online appointment scheduling a good start
The case for video banking

The case for video banking

Video tellers—aka "ITMs"—few in number overall, but well liked by customers of two banks
Branch still relevant as digital complement

Branch still relevant as digital complement

Views of European retail banks on branches mirror those in U.S.
"I want to spy on my kids by getting into their text messages and phone calls. Can you help?" Just a sample of the wacko requests tech help desk operators receive, according to a Robert Half Technology survey.

Tales from the tech help desk

CIOs recount some of the strangest requests
FDIC: Use tech to bring bank to disabled

FDIC: Use tech to bring bank to disabled

Cites mobile banking, direct deposit, prepaid cards
FCRA—a sleeping regulation awakes

FCRA—a sleeping regulation awakes

Everyone in the credit reporting chain’s on the hook now—including banks
SNL Financial is the premier provider of breaking news, financial data, and expert analysis on business sectors critical to the global economy. This article originally appeared on the subscriber side of SNL Financial's website.

Branch closings can be openings

SNL Report: Big bank branch closures mean opportunities for community banks
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