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Tokenization

Bank tech trends can make your head spin. So each week longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

All hail the customer experience

“CX” checkmates everything for business success
Chase Pay enters mobile wallet fray

Chase Pay enters mobile wallet fray

New player not due until next year—and response already muted
Long way to go for mobile payments

Long way to go for mobile payments

Better security, rewards, incentives needed
Mobile banking pushing online aside

Mobile banking pushing online aside

Big growth in usage seen in U.S., Europe
Going digital from a branchless start

Going digital from a branchless start

Canada’s Equitable launching “EQ Bank”
Digital Banking author Chris Skinner believes bankers must rethink the role of banks going into the future. No long can they be front, middle, and back office, he told attendees at BAI's Retail Delivery Systems conference

Chris Skinner: Digital banking’s inevitable

BAI Retail Delivery coverage: Mobile and blockchain are transforming the financial infrastructure
Do you know me? You should

Do you know me? You should

Affluent middle class demands bank recognition
Uncovering expanded HMDA’s 5 hidden risks

Uncovering expanded HMDA’s 5 hidden risks

2018 implementation date demands careful planning—and execution
Customer centricity rules

Customer centricity rules

Even where budgets otherwise stagnate, companies spend on this. But employees need training to optimize tech efforts
How do you garner millennials' business and their services as employees? “Millennials need to feel the love,” said Cam Marston, generational expert during BAI's Retail Delivery event.

“Adultolesence” and more millennial foibles

BAI Retail Delivery coverage: Attracting and retaining them as employees and customers means readjusting your attitudes
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