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Consumer Loyalty to Banks Declines

Consumer Loyalty to Banks Declines

Less than half of customers are “certain” they will remain with their bank over the next 12 months
Banks, Mastercard and Visa Settle Antitrust Case

Banks, Mastercard and Visa Settle Antitrust Case

Almost 20 years ago, United States merchants filed a lawsuit against Mastercard and Visa
CFPB Finalizes Rule to Cut Late Credit Card Fees

CFPB Finalizes Rule to Cut Late Credit Card Fees

Average late fee charge reduced from $32 to $8
Customers Value Fraud Protection When Opening New Account

Customers Value Fraud Protection When Opening New Account

Strong fraud protection is the most important consideration for 32% of consumers
Biden Administration Targets Banks and Credit Cards

Biden Administration Targets Banks and Credit Cards

The retail banking industry went on high alert last week as President Joe Biden highlighted a new rule on credit card late fees
Fraudsters are Targeting Younger Consumers

Fraudsters are Targeting Younger Consumers

TD Bank report found that nearly a third of young consumers have fallen victim to financial fraud
Two-thirds of Americans Have Decreased Spending

Two-thirds of Americans Have Decreased Spending

Teenagers are also more likely to experience financial concerns and lie about their financial situation
Bank Customers Express Distrust in AI

Bank Customers Express Distrust in AI

Report finds 17% of customers think AI will make their lives worse
Consumers Become More Optimistic About Financial Conditions

Consumers Become More Optimistic About Financial Conditions

Over 76% of consumers expect their finances to improve or remain unchanged over the next 12 months
Loan Demand Increases Despite Tighter Credit Standards

Loan Demand Increases Despite Tighter Credit Standards

Credit card debt grew by $50 billion in the fourth quarter of 2023
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