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Analytics is all about speed, personalization

Analytics is all about speed, personalization

New processes needed to capture ʻbusiness moments'
CRM at the heart of digital strategies

CRM at the heart of digital strategies

Main areas include mobility, social media, web analytics, and ecommerce
Personalized emails work best

Personalized emails work best

Messages aimed at individuals boost transaction rates six times
Brick and mortar not obsolete, just different

Brick and mortar not obsolete, just different

New customer base eschews the velvet-rope lobby setup
Biometrics: Time to take it seriously?

Biometrics: Time to take it seriously?

Mobile use adds both urgency and challenges. Will it pass smell test?
Omnichannel impacting small business banking

Omnichannel impacting small business banking

New ways sought to service the best lending prospects
Number of victims up, amount stolen down

Number of victims up, amount stolen down

One in three data breach victims also lost money, says Javelin
Brrr! Record freezes chill spending

Brrr! Record freezes chill spending

But upward trend continues despite shivers
Success among Hispanics takes more than this banner

Success among Hispanics takes more than this banner

Why—and how—to say “hola” to Hispanic prospects
One from the Interesting Department!

One from the Interesting Department!

An idea you will sniff at, plus a challenge
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