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Bank tech trends can make your head spin. So regularly longtime Tech Exchange Editor John Ginovsky does his best to “make sense of it all.”

Personalization, banking’s new mantra

“Know your customer” is more than compliance credo. Tech makes it universally possible
Do well by doing good

Do well by doing good

Tech tools can make third-world financial inclusion profitable
Customer experience metrics improving

Customer experience metrics improving

More firms get CX philosophy
Year of “one view of the customer”

Year of “one view of the customer”

Digital, physical convergence to drive commerce
Young millennials taking flight

Young millennials taking flight

Less than half rely on folks for funds
Regions Bank launched its revamped complaints program to learn from trends and patterns seen. “We do this for the customer,” explains Bill Askew, senior executive vice-president. “That’s how you keep the energy on something like this.”

“Bring us your complaints”

People will talk, so reap some benefits for your bank. How Regions handles customer beefs
Where most B2B companies fall short

Where most B2B companies fall short

Business customers demand consumer-like customer experience
How 4 affluent segments view digital

How 4 affluent segments view digital

Use tech to match top earners with appropriate digital offerings
5 steps to building digital relationships

5 steps to building digital relationships

Leveraging data helps banks better serve customers remotely
Innovation, service both valued

Innovation, service both valued

Digital tipping point reached—in all segments, only both will keep everyone happy
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