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“Alexa, read me ‘Dog Man and Cat Kid’ now” (please) could become the norm as Amazon rolls out its Echo Dot for kids. Eric Brandt of D3 Banking Technology says the news will only amp expectations of future customers for easy, quick responses. Don’t be intimidated, he urges, but adapt now.

What Echo Dot for kids means for banks

Higher expectations for instant access, for starters, but also opportunities
Students say yes to Amazon student loans

Students say yes to Amazon student loans

Survey also shows students have more trust in the tech company
In our breakneck modern pace, we think we have it all figured out. As author Lewis Carroll once said, "The hurrier I go, the behinder I get."

Don’t risk brand on untested ads, products

Competitive rush leads to shortcuts. “Agile” research can help
Is your bank what your customers want it to be? Almost doesn't count anymore, warns Next Voices blogger Kelsey Neisen.

How do customers really perceive you?

No forgiveness for behind-the-scenes problems beyond your control
Money has always been an emotional subject, but today many aspects of finance cause consumers significant angst. A recent Cognizant study examines this, as well as potential technological solutions.

Recognizing, dealing with money emotions

People need providers who get the angst of handling “fast” and “slow” finances
AxiomGO is the mobile app specifically designed for the underbanked by its namesake bank.

Investing in future via mobile app

Florida’s Axiom Bank pursues underbanked market using digital offering
More car buyers will be looking into used models as a surge of vehicles comes off three-year leases in 2018.

New auto sales slip in favor of used

Off-lease activity brings value at used prices
H&R Block's MyBlock customers can now avail themselves of LendingTree services.

Block grows portal with LendingTree features

Tax preparer gains credit scores and financial health dashboard
“Here's that rainy day they told me about, and I laughed at the thought, that it might turn out this way … Funny that rainy day is here.” Sinatra was singing about love, but rainy days also come to our financial lives.

Households progress on emergency funds

Rainy-day savings bears greater importance
How will Acting CFPB Director Mick Mulvaney treat the bureau's complaints program? He's looking for input from banks and other stakeholders.

Any beefs about CFPB complaint system?

Bureau seeks input as part of overall review
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