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On Average, Customers Keep the Same Checking Account for 19 Years

On Average, Customers Keep the Same Checking Account for 19 Years

Despite switching perks, 18% of customers remain with the same bank account because it’s “the account they’ve always had.”
CFPB Dismisses Lawsuit Against Zelle, U.S. Banks

CFPB Dismisses Lawsuit Against Zelle, U.S. Banks

The CFPB has dropped several cases since the new administration took over
WSFS Bank Teams Up with Greenlight to Boost Financial Literacy for Children and Teenagers surrounding Philadelphia

WSFS Bank Teams Up with Greenlight to Boost Financial Literacy for Children and Teenagers surrounding Philadelphia

Partnership aims to deliver an innovative banking solution for children, teenagers, and families
ICBA and USPS Partner On Initiative to Combat Check Fraud

ICBA and USPS Partner On Initiative to Combat Check Fraud

The education program aims to help the one in five Americans who have experienced check fraud or know someone who has
JPMorgan Chase Overtakes Monzo as Britain’s Favorite Bank

JPMorgan Chase Overtakes Monzo as Britain’s Favorite Bank

Chase’s overall service quality received recommendations from 81% of customers
Banking Associations Warn New Overdraft Rule Could Harm Consumers

Banking Associations Warn New Overdraft Rule Could Harm Consumers

Five associations say the overdraft fee cap is unnecessary due to recent bank efforts
Customer Experience Ranks as Top Priority When Choosing a Primary Banking Provider

Customer Experience Ranks as Top Priority When Choosing a Primary Banking Provider

Nearly 90% of customers value customer experience as much as or more than a bank's products and services
Credit Card Debt Surpasses Emergency Savings for Many Americans Says Bankrate Survey

Credit Card Debt Surpasses Emergency Savings for Many Americans Says Bankrate Survey

Only slightly more than half of Americans have more emergency savings than credit card debt
The Future of Fintech: Revolutionizing Customer Experience in 2025

The Future of Fintech: Revolutionizing Customer Experience in 2025

Financial services will feel effortless and intuitive
AT&T and TransUnion Introduce In-Network Branded Call Display with Call Purpose

AT&T and TransUnion Introduce In-Network Branded Call Display with Call Purpose

AT&T wireless customers can now view the names, logos, and reasons for calls from verified incoming calls
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