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Consumer Compliance - Banking Exchange
Looking ahead on mandatory arbitration

Looking ahead on mandatory arbitration

CFPB arbitration study fuels bureau effort flying in face of Supreme Court precedence
Regions Bank launched its revamped complaints program to learn from trends and patterns seen. “We do this for the customer,” explains Bill Askew, senior executive vice-president. “That’s how you keep the energy on something like this.”

“Bring us your complaints”

People will talk, so reap some benefits for your bank. How Regions handles customer beefs
Justice Department official Vanita Gupta made it clear in a recent speech that fair-lending cases remain a top federal enforcement target. Justice now receives the most referrals from the Consumer Financial Protection Bureau.

Justice heightens focus on fair-lending

Top civil rights official draws link between 2015 civil unrest and credit availability
The Consumer Financial Protection Bureau has changed banking. Question is, are all the changes for the better?

CFPB: 4 years in

Nobody’s indifferent about the “new cop on the beat”
Keeping reverse mortgages in compliance

Keeping reverse mortgages in compliance

Communication key, as CFPB attention raises stakes for often-misunderstood loans
Is CFPB doing any good?

Is CFPB doing any good?

Answer begins by defining “good”
Is a compliance “Siri” out there?

Is a compliance “Siri” out there?

Barefoot says apps might slash red-tape challenges
CFPB finds some lenders outflank law

CFPB finds some lenders outflank law

Backs Defense proposal to broaden rules, expand protections
Viewpoints article reflect the opinion of the author. Banking Exchange is open to viewpoints guest columns. Please email scocheo@sbpub.com, subject "Proposed Viewpoints Guest Article."

HMDA data collection rules pile onto “to do” list

Considering the implications of Dodd-Frank provision
Should banks push back?

Should banks push back?

When you face CFPB tactics, what have you got to lose?
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