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If you're not getting all thumbs up, here are some concepts to help turn thumbs to "up."

What impression does your bank make?

How banks do with customers ranks higher—less branch traffic makes each visit count
Stop selling like you're in the shoe business. Bankers' stock-in-trade is service, and remembering that gets the customer relationship off on the right foot.

Banks sell services—not products

And in light of the Wells Fargo affair, that’s critical to understand
TransUnion study indicates many borrowers would be minimally affected, though small percentage would be hit so they couldn't manage higher payments.

What happens to consumers if Fed raises rates?

Analysis indicates 25 bp hike’s average “payment shock” to be barely felt—by most
Bankers should not be retailers

Bankers should not be retailers

U.K. banks learned a painful lesson about aggressive sales—and risk—before the Wells situation surfaced.
Beyond the Arc's Steven Ramirez shares tips for using Instagram this week. If your bank or company has ideas on how financial institutions can improve their use of social media, email scocheo@sbpub.com

3 tips for better Instagram engagement

Is your picture worth a thousand words?
Millennials love cashback programs, but for Gen Xers, the top priority is security.

Finding key appeals for each generation

New research clarifies what key demographic groups really want
X: The Experience When Business Meets Design. By Brian Solis. Book design by Mekanism. John Wiley & Sons, 247pp.

Designing for better client experience

Book Review: Concept goes way beyond good customer service
There¹s a good deal of loyalty to the parental institution, but it had better be reciprocated with lots of technology.

Where do bankers' children bank?

Kids don’t always keep it all in the family
Realizing that 4 in 10 customers don't visit its branches anymore, Orrstown Bank adopted a data-based strategy.

Building relationships on analytics

Orrstown Bank uses data as substitute for knowledge built via branch visits
Technology is both the enabler and the threat in the new world of risk management.

Robo advisors push wealth management into 21st century

Algorithm-based advice appeals to mature users as well as younger customers
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WEBINAR
From Instant Payments to Stablecoins:
Building for What's Next

Tuesday, July 14, 2026 at 2:00 ET

Just when many financial institutions are getting comfortable with instant payments, a new question is emerging: What happens when money itself becomes programmable? For financial institutions, the challenge is not deciding between instant payments and stablecoins. It's understanding how today's modernization decisions will determine the ability to compete tomorrow.

The webinar will cover:

  • How instant payments are laying the groundwork for digital money.
  • Why stablecoins are gaining momentum with recent regulatory developments.
  • How leading institutions are overcoming common payments modernization roadblocks.
  • What it takes to support both real-time payments and digital assets.
  • Steps to prepare for emerging payment rails while maximizing existing investments.

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