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Your bank needs Service 2.0

Your bank needs Service 2.0

Knowing customer’s name not good enough anymore
Mobile banking apps drive customer loyalty

Mobile banking apps drive customer loyalty

Survey finds 82% of mobile banking users satisfied with their bank
The end is near!

The end is near!

PC’s are on their way to the history app
Loyalty programs to drive mobile payment growth

Loyalty programs to drive mobile payment growth

Application of rewards programs via digital wallet the killer app
Innovative use of tech reshapes branch layouts

Innovative use of tech reshapes branch layouts

“Assisted service” can cut square footage dramatically
Branches to morph into “stores”

Branches to morph into “stores”

Brick-and-mortar must be reimagined
Build valuable branch traffic with “4 A’s”

Build valuable branch traffic with “4 A’s”

If you do it, they will come
Branch closures hit suburbs hardest

Branch closures hit suburbs hardest

SNL Report: Opportunity for smaller banks?
Omnichannel: What’s beyond the buzz?

Omnichannel: What’s beyond the buzz?

4 checklists help frame it and point the way
CFPB casts eye on mobile banking

CFPB casts eye on mobile banking

Will concentrate on application to unbanked, privacy, security, money management
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