Plus: SmartBank sells Richmond assets to First Bank

Acquisition strengthens US Bank’s existing West Coast franchise

McKinsey report finds that the Covid-19 pandemic has accelerated the decline of roles in bank branches

Approximately 85% of deposit transactions are made via digital or automated channels including the bank’s app

Traditional banking products are “out”, according to tech company Temenos

On Thursday August 5 at 2 PM Eastern Time Banking Exchange will lead a webinar discussion on why a hybrid model is the future of the bank branch

The online payments giant has brought its European product, Zettle, to the US

Bringing in new customers is increasingly happening online rather than in person

US Bank and Huntington have developed new personalized digital services for individual customers

Within this adversity lies an opportunity for banks to revamp their call centers and retain customers